lb88 Privacy Policy
Your personal information is of the highest importance to us. This policy explains how lb88 collects, uses, and keeps your data secure.
This Privacy Policy ("Policy") applies to all services, websites, and applications of the lb88 platform. Before reading this, please note that this platform is for users aged 21 and above only. By registering on the site, you are considered to have accepted the terms of this Policy. For details on our general terms of use, please see the Terms and Conditions page.
Information Collection
We collect various types of information when you open an account on the lb88 platform and when you use our services. This information comes from two main sources — information you provide directly, and information collected automatically.
1.1 Directly Provided Information
The following information is provided directly by you:
- Full name and date of birth
- Email address and mobile number
- Bank account or mobile banking details (bKash, Nagad, Rocket)
- National ID card or passport number (for identity verification)
- Residential address
1.2 Automatically Collected Information
When you use our platform, certain information is collected automatically through technical means:
- IP address and device type
- Browser type and operating system
- Activity logs on the platform (login time, betting history, transaction records)
- Information obtained from cookies and similar tracking technologies
- Referral source and method of accessing the site
Purpose of Using Information
lb88 uses collected information only for specific and legitimate purposes. We never use your information for unnecessary or unauthorised activities.
- To complete account registration and identity verification
- To process all financial transactions including deposits and withdrawals
- To ensure platform security and prevent fraud
- To provide customer support and resolve complaints
- To personalise services according to your preferences
- To inform you about new offers, bonuses, or platform updates (with your consent)
- To fulfil legal obligations and resolve disputes
Data Storage and Security
lb88 uses industry-standard security measures to keep your information secure. All sensitive data stored on our servers is encrypted using SSL (Secure Sockets Layer) technology, making it inaccessible to third parties.
The data retention period is determined based on service requirements and legal obligations. Even after an account is closed, necessary information may be retained for the legally prescribed period.
3.1 Technical Security Measures
- All communications secured with 256-bit SSL encryption
- Firewall and anti-malware protection active
- Regular security audits conducted
- OTP verification system for account access
- Suspicious activity detection system active
Data Disclosure and Third Parties
lb88 does not sell your personal information and does not share it with third parties for commercial purposes. However, limited information may be disclosed in certain circumstances:
4.1 Service Providers
We use trusted third parties for payment processing (bKash, Nagad, Rocket and bank transfers), technical support, and customer service operations. These parties only receive access to the information necessary for their specific tasks and operate under strict confidentiality agreements.
4.2 Legal Requirements
lb88 may be legally required to disclose information in response to court orders, lawful requests from government authorities, or for fraud prevention purposes. In such cases, only the minimum necessary information is disclosed.
Cookie Policy
Our website and app use cookies. Cookies are small text files stored on your device that help improve the functionality of the site.
5.1 Types of Cookies
- Essential Cookies: Used to maintain login sessions and ensure core functionality.
- Functional Cookies: Used to remember your preferred language, interface settings, and similar preferences.
- Analytics Cookies: Used to analyse site traffic and user behaviour.
You can control cookies from your browser settings. However, disabling essential cookies may limit certain features of the site.
User Rights
As a user of the lb88 platform, you have several rights regarding your own information. We respect these rights and endeavour to fulfil them as promptly as possible.
6.1 Right to Access Information
You can request at any time to find out what information we hold about you. lb88 will provide you with a clear description of that information.
6.2 Right to Correct Information
If any information in your profile is incorrect or incomplete, you can request a correction. This can be done through account settings or directly through the support team.
6.3 Right to Delete Information
In certain circumstances you may request deletion of your information. However, if there are legal obligations or an ongoing dispute, this request may not be fulfilled immediately.
6.4 Right to Opt Out of Marketing Communications
If you no longer wish to receive promotional messages, you can withdraw that consent at any time. This can easily be done through account settings or via the support team.
Underage Users
All services of lb88 are strictly for users aged 21 and above. We do not intentionally collect information from anyone under the age of 21. Age is verified at the time of registration and proof of identity may be required to confirm age before an account is activated.
If we believe that information from an underage person has been collected by mistake, we will promptly close that account and take steps to delete the information. You can find more details in our Responsible Gaming Guidelines.
Cross-Border Data Transfers
In some cases, data may be stored or processed outside Bangladesh for the purpose of operating our technology infrastructure. In such cases, lb88 ensures that an adequate level of data protection is in place in the destination country or with the service provider.
Policy Changes
lb88 may update this Privacy Policy as technology, laws, or business operations change. For any significant changes, we will notify registered users by email or through a notice on the platform.
Continued use of the site after any changes will be considered acceptance of the updated policy. It is therefore in your interest to check this page regularly.
Contact
For any questions or complaints regarding this Privacy Policy or your information, please contact us. The lb88 support team is available 24 hours a day, seven days a week in both Bengali and English — via live chat and email. You can also check our FAQ section for answers to common questions.
Email: [email protected]
This policy is governed by the applicable laws and regulations of Bangladesh. In the event of any dispute, the jurisdiction of the courts of Bangladesh shall apply.